Customer Service

We are continuously trying to improve our website, so please tell us what you think. Your thoughts and opinions are important to us. If you have any questions or concerns please contact us. You can email us at gracesettings@gmail.com. All emails will be responded to within 24 hours, but typically much sooner. We look forward to hearing from you!

Ordering
Once you have selected your items and are finished browsing, proceed to checkout. At this point you can review your basket, view your order total, remove specific items or delete the entire order. If you wish to continue you will be requested to provide your name, email address, credit card information, billing and shipping address. On personalized and custom items, upon order placement we will collect 100% of the value of the item, plus any appropriate state sales tax and shipping fees. If your shipping address is located in the state of Virginia you are subject to 5.3% sales tax. You may then submit your order via our SSL secure server, which encrypts information, ensuring that Internet transactions remain private and protected. On completion of your order you will be issued am order confirmation number. The order confirmation number should be used in any correspondence with us. You will receive a second confirmation via email with the date your order was shipped. Please contact us if you have any questions or problems with your order. Please use your confirmation number for reference and never put your credit card information in any email.

Shipping and Handling
Grace Settings ship will ship anywhere! We strive to keep shipping costs to a minimum while providing you with quick shipping times and accurate tracking information. We use various shipping methods depending on the item(s) and quantities of items ordered. Our shipping methods are as follows: USPS First Class Mail, USPS Priority Mail, UPS Mail Innovations and UPS. Additional delivery charges may apply to your order if we are supplied with an invalid address or if the package is returned "Undeliverable" by USPS or UPS. Please see individual product page for availability times.

Gift Orders

For your convenience, we are happy to ship your gift orders directly to the recipient. Simply fill out the shipping information and use the Special Instructions field to tell us what you would like the gift card to say. Unfortunately, we do not offer gift wrap at this time. Due to the complexity of shipping, if you would like to send multiple gifts to different addresses, we ask that you submit each order separately. We apologize for the inconvenience, but all items submitted as part of the same order will be shipped to the same address.

Changing or Canceling Orders
Should you decide to change or cancel your order, please email us immediately. If your order is already being processed, it may be too late to cancel the order.

Product Display
The colors depicted as well as the display and color capabilities of your particular computer monitor will greatly affect the colors you actually see on your screen. We have done our best to display as accurately as possible the colors of the products shown on our website. Grace Settings cannot be held responsible for the limitations of your monitor and can not guarantee that your monitor's display of any color, texture, or detail of actual merchandise will be accurate.